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February 2004
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Posts from March 2004

China and TypePad

We have heard reports from some Chinese TypePad users that they can not access their public weblogs but can access the TypePad application. We've heard from some weblog readers in China that they are able to access TypePad weblogs.

We are pretty confident that there is not a technical reason on our end for the problems some Chinese users are having accessing their sites.

Frankly, because we are not in China, we can't be 100% sure of the exact cause and effects of the situation and to what degree our customers are being affected. I can say that we are trying to get to the bottom of this situation and trouble-shoot why some users aren't able to access their sites.

Now, if you're a TypePad user in China and are experiencing a problem accessing your site (or are in China are not having problems), please open a help ticket. Right now we don't have a definitive answer on what's going on, but it would help to know where exactly in China you're located. It may, in fact, be a regional issue.

File Manager

TypePad subscribers will be happy to know that we've begun testing the TypePad file manager with a handful of TypePad members. We want to make sure that all the kinks are worked out before releasing it officially. We'll be increasing the numbers of testers based on members who have opened help tickets asking about the feature. Thanks again for your patience in waiting for this feature to be added.

Network Issues and Page Loads

Some TypePad subscribers are having trouble loading certain pages on TypePad-powered web sites. We don't know yet if this is a network problem outside of our own servers or something inside of our network, but our engineers are working hard to troubleshoot the problem.

If you're having a problem loading your TypePad web site, please fill out a Help Ticket, and we'll get in touch with you about providing a trace of your network path to ours. We've found that many users having trouble accessing sites tend to be on similar networks, so more network data would be helpful.

Update: As of March 15, 2004 11:00am Pacific time the problem has been solved. It turns out that it was a routing problem at Internap, our network provider, affecting only a certain percentage of network connections.

Thanks to all TypePad subscribers and their visitors for their patience! We'll be adding a network connection from another provider to add redundancy in the future.

Scheduled Downtime (March 6, 2004)

TypePad will be unavailable due to scheduled maintenance on Saturday, March 6, 2004, from 12:00am to 12:30am Pacific time. We'll be installing more memory in our storage servers as part of our efforts to further improve their performance; we apologize for the inconvenience.

Intermittent Sluggishness

We are aware that TypePad is again being intermittently slow in serving pages.

We have a team working on diagnosing and resolving these issues right now and we expect to have an action plan that we'll be communicating to our users shortly. As I said previously, any performance issues are just not acceptable by Six Apart standards and we're going to make sure this is resolved in as timely and unobtrusive a matter as possible.

For users who've already opened help tickets, we'll be following up with this message. Please understand that when we know more information, you'll hear from us. Thanks again for your patience and understanding that with a successful service, there are sometimes short term growing pains. We hope to resolve these problems soon, we'll keep you informed and then return to the level quality that we've promised and you've come to expect.