Typepad Responds: Help Ticket Response Time

December 13, 2012

Typepad Responds

Question

How quickly will my question be answered?


Answer Typepad Pro members receive support via the help ticket system, and all questions are answered 7 days a week, including holidays. Response times do vary depending on the number of incidents in the queue and the time of day the ticket was submitted. We strive to answer all tickets within 24 hours. In most cases, you will receive a response to your ticket in 8-12 hours if not much sooner. All tickets will be answered!

Even if you don't have a Pro account, you can contact the support team with any questions in the forum or using the contact form. You can use the contact form if you are unable to access your Typepad account.

The forum is a great way to reach out to other members of the Typepad community to get answers to your questions. You can also help out your fellow bloggers and share your tips in the forum!

If you have an urgent issue, we will try to answer your questions as quickly as possible. Keep in mind not all questions are considered urgent. We prioritize inquiries based on the impact of the problem. We consider an issue urgent when you report your site being unavailable, you are unable to access Typepad, or you are not able to use the Typepad application. Help us help you by using the subject line of your ticket or email to briefly explain your issue. Then, we can prioritize your request based on the subject and respond quicker. A helpful ticket subject is "Mapped domain and lost blog design" or "There is no toolbar when writing post." A less useful ticket subject is nondescript, like "HELP! Not working!"

If you are interested in faster support, the Premium plan includes priority support in addition to all the features available with the Unlimited plan. Priority support will move any help tickets you submit to the front of queue, and you'll receive a response in 4-6 hours if not sooner during normal business hours. You can upgrade your account to Premium anytime.

Do you have any other questions about Typepad support? Let us know in the forum.

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