Posts categorized "Did You Know?" Feed

The where and how of receiving support

Your support team is only ever a click or two away, and we take pride in being able to say that we offer support every day of the year. We all reside in different areas of the U.S., allowing us to make ourselves available across multiple time zones for all users. You can find us on social media, not just via the Help tab in your account, and we're available via email as well. It's important to us that you can reach us easily and quickly, so we do our best to respond to every single contact so that you feel heard and helped.

Here's a rundown of where and how to contact us:

  • Twitter
    Make sure you follow @typepad on Twitter so you can keep track of when we release new features, make platform status updates, and share our blog posts with tips and tricks for your own blog.
  • Facebook
    We're available on Facebook as well, and invite you to Like the Typepad page to keep up to date with the blog, help topics, and more. We recommend clicking the drop down option for the Like button on the page and setting it so you see Typepad posts first. This will help you to see any important information at the top of your news feed when it becomes available.
  • Everything Typepad
    We like writing the blog posts for you, but we enjoy interacting with you in the comments even more. Leaving a comment is a great way to reach out to us about a specific topic we're discussing.
  • Email
    On the rare occasion that Typepad is, or appears to be, down, or when you can only describe an issue by way of a screenshot that needs to be attached to your message, an email can be the best method of contact. You can always reach us by sending that email to support(at)
  • Support Help Desk
    We want you to contact us when you're stumped or curious. Helping you find the tool or information you're looking for, or working out how to help you with a specific idea you have, is what we enjoy doing. We don't want you to feel it's difficult or intimidating to reach out for the help you need, which is why we've made it easy to open a help ticket to reach out to us. Simply click the Help link at the top of your account dashboard, then on the "New Ticket" link that appears on the Help screen. Tell us a bit about what you need help with, and we'll get back to you as soon as we can. That's it!

Short of a direct telepathic line, the above methods are the best way to keep track of what's happening here at Typepad, as well as reaching out to us for help you may need. Is there another method of contact you think would be of help? Have a favorite "I needed help and Typepad came through for me when..." story? Share it with us in the comments below! We eat that stuff up.

Let's talk add-ons!

There are areas in your Typepad account that you may not remember, or even know, exist. Do you know where you can consider enabling Disqus comments, setting up Google Analytics, using Typekit for custom fonts, or connecting to a account?

In your Settings, there is an Add-On section, which is where you can find more than a few areas in which to boost different areas of your blog. Let's learn more about them at Blog > Settings > Add-Ons!

Disqus Comments

Typepad offers an option to integrate Disqus comments into your blog. This offers greater options for you and your readers for commenting. Learn more.

Google Analytics

A comprehensive, in-depth look at your blog's traffic, Google Analytics is a feature you should make full use of; and it's pretty easy to setup! Learn more.

Typekit Fonts

Typekit is a font provider that allows you to set custom fonts for your entire blog. All you need to know is the CSS class or ID for the area you wish to apply the font, and then integrate that font library into your blog in the Add-ons section. Learn more. Link Shortener

Using a link shortening service is a great way to fit your content into 140 characters, and Typepad makes it easy to integrate your existing Bitly account. With the integration comes the additional statistics that Bitly tracks for the shortened URLs. Learn more.

And that's that! Are there other services you wish you could integrate into Typepad in an easy way? We'd love to hear what those are, and why they're important to you.

Did you know? Typepad is on Pinterest!

Do you love Pinterest? We do! We also love following our Typepad Bloggers on Pinterest so here's a friendly reminder to give us a follow!


Do you have a pinboard dedicated to your blog on your Pinterest? If not, then you should! This can work if you usually include eye-catching images with your posts.  Every time you update your blog, pin it.  Having a pinboard for your blog is a good way to gain exposure and new readers.

Sharing your post on Pinterest is easy to do if you have a Pin It hover image set up for your blog. If you rather not use this feature, you can use the Pin It button in your post footer, which you can enable at Design > Content > Post Footer.

Don't forget to add the Pinterest Widget to your sidebar! It's a great way to share your pins with your readers, right on your blog.

We'll be sharing more pins from our bloggers and adding more boards for different topics and interests, so keep a look out!

Do you have a Pinterest account? Leave your link in the comments so we can all check it out!

Did You Know?: Changing Your Billing Information

It's happened to everyone.  Your credit card's expired or you've lost it and received another. Or maybe you've decided that you'd rather pay yearly instead of monthly.  This means that now you need to change your billing information.

If you need to update your credit card, it's a simple thing.  Just go to Account > Billing Info > Update Payment Method and enter the new credit card. When you enter your new credit card, you need to enter the full sixteen digits, your address, and the security code for the card.

For the security code, if you are using a Visa or MasterCard, you need to enter the three digits off the back of the card.  If you're using an American Express, you need to enter the four digits from the front of the card.

To switch your billing cycle, go to Account > Billing Info > Change Billing Cycle and select either Monthly or Yearly, whichever option you'd prefer.

If you switch to Yearly from Monthly, you'll immediately be billed a pro-rated difference between the remainder of your billing cycle (based on the date your billing first ran) and today.  If you switch to Monthly from Yearly, a credit will be applied to your account based on the amount that was left from your last yearly charge.  This credit will be used to pay your monthly bill until depleted.

You can read more about billing in our Knowledge Base.

As always, if you have any questions regarding billing within your account, click the Help link within Typepad and open a new ticket.  One of our support team will be more than happy to answer any questions you may have.

We hope you found this useful! Check back every other week for more "Did You Know?" tips to help make your blog even better!

Did You Know?: Split Extended Entry Feature

It's happened to everyone; you're writing a blog post about a favorite topic, and you notice that the post is getting a little long. We all know that writing passionately is a great way to engage your readers, but if you're not careful, that post might end up dominating your blog's entire first page, causing some readers to quickly click away.

One way to prevent this and encourage people to keep reading is by using the Split Extended Entry feature.

The Split Extended Entry feature allows you to display an intro on your main page, with the remainder of the post on its Permalink page. Your reader would click a link that says "Continue reading..." at the end of your intro on the main page to keep reading the post.

Click to view the Split Extended Entry in action!

Information on setting up the Split Extended Entry is available in our Knowledge Base.

We hope you found this useful! Check back every other week for more "Did You Know?" tips to help make your blog even better!

Did You Know?: Enabling Your Google Sitemap

Like lots of Typepad subscribers, you probably want your blog to be found by a large number of people.  After all, that's why you're taking the time to write such amazing posts, right?

A great way to get your blog found is to enable your Google sitemap.  This submits all of your URLs to Google and other search engines and gives you a much better chance of your blog being found when someone does a search.

To do this, you need to first make sure that your blog is publicized at Settings > SEO.  Once you've selected this, the "Yes, generate Google Sitemap" option will then be able to be selected. Please note that if your blog is password protected, you will not be able to make it public nor generate a Google Sitemap.

You can read more information about this in the Knowledge Base.

Once you've enabled your Google Sitemap, we recommend that you submit the sitemap to Google through their Webmaster Tools.

You'll need to first verify that the blog is yours by uploading an HTML file. While this may sound intimidating to some, it's actually pretty easy to do.  We have instructions on how to do this in the Knowledge Base.

Additionally, we've got an article to help you optimize your blog for search engines.

We hope you found this useful! Check back every other week for more "Did You Know?" tips to help make your blog even better!

Did You Know?: Your Shorter Typepad URL

When you sign up for Typepad, you choose a subdomain for your account.  The account here, for example, uses You may notice, though, that every blog within Typepad has a folder name at the end of it. This is done to differentiate each blog from every other blog under your account.

For instance, the full URL for this blog is However, Typepad lets you control which blog in your account is the default blog. This allows you to access your blog at both the longer blog URL and the shorter account URL. This is why you can also view the blog at

To set your default blog, simply click the arrow next to the blog on the Dashboard.  Select the "Make this the default blog" option, and this blog will now be available via your shorter URL.

It's also worth nothing that all of the files for that particular blog are located in that blog's folder.  In the case of this blog, all files are located here:

It is best to think of the short link - like - as a shortcut to the blog set as the default or home blog. The shorter link should be easier to give to your readers and include on items like business cards.

We have more information on setting your default blog in our Knowledge Base.

We hope you found this useful! Check back every other week for more "Did You Know?" tips to help make your blog even better!

Did You Know?: Threaded Comments

Last time, we taught you how to display userpics next to your comments.  Another way to add some pizzaz is to enable Typepad Connect to display threaded comments.

Threaded comments allow you to reply to other comments within your comment section.  This allows for more interaction between you and your commenters and even between one commenter and the next.

To use threaded comments, you must first enable Typepad  Connect. If you haven't done this yet, go to Settings > Comments and click the "Yes, enable Typepad Connect comments" link.

If you already have Typepad Comments enabled, or have just completed this first step, look for the Display section and select the "Threaded" option.  We recommend that you set your comment level to three, but you'll need to choose two to see indented replies. Save your changes.  Your comments will now look like this, with replies underneath each other:

You can read more about Settings > Comments in the Knowledge Base.  We also have a section on Typepad Connect.

We hope you found this useful! Check back every other week for more "Did You Know?" tips to help make your blog even better!

Did You Know?: Displaying Comment Avatars

Commenting is one of the most important ways to connect with your audience.  A great way to really personalize this connection is by enabling commenting avatars for your blog.  We even do this here on this blog!

If you have enabled Typepad Connect, you simply go to Settings > Comments and look for the Display section.  Check the "Show userpics next to each comment" option and save your changes.

If you have not enabled Typepad Connect, under Settings > Commnets, look for the "Comment Userpics" section, check the "Show userpics next to each comment" option and save your changes.

Now, whenever someone comments on your blog after signing in, you'll see their very own picture!

UserpicsYou can read more about changing your comment sections in our Knowledge Base. We've got more on Typepad Connect settings too here.

If you want to change your own userpic, that's easy too.  Simply edit your profile and upload the image you'd prefer to use.

We hope you found this useful! Check back every other week for more "Did You Know?" tips to help make your blog even better!

Did You Know?: Determining the Best Banner Width

We recently gave you information on how to increase the widths of your columns.  When you change the widths of your columns, you'll probably need to adjust your banner size as well.  But how do you find out the best size for your banner?

Your banner area is surrounded by 15 pixels of padding on each size. When creating a banner image, it should be the total width of the blog less 30 pixels.

For instance, if you've set your blog's width to be 900 pixels, your banner would need to be 870 pixels wide.

We have more information on figuring our your banner's width in the Knowledge Base.

If you're a Pro Unlimited subscriber and would like to remove your banner's padding, you can do that with Custom CSS.

We hope you found this useful! Check back every other week for more "Did You Know?" tips to help make your blog even better!