Heads Up: "Logged Out" Issue During Compose

[UPDATE: This issue was fixed on Monday, July 27. Please let us know if you have any issues. Thanks.]

A few TypePad bloggers over the last week have encountered a problem when they are writing a post. The issue occurs when they are asked to log in after they have begun writing a post. When they log in, they lose the content of their post.

We have identified the root cause of the issue and are currently testing a fix. We expect the fix to be released on Monday, July 27.

We want to make sure there no one else has this problem. Here are a few tips, especially if you are going to start a long post:

• Change your post to "Draft" mode and save frequently while you are composing.
• Publish your post via email. (For the new TypePad, you can find your blog-via-email address is prominently listed on your blog dashboard.)
• And as always, use web best practices like logging out of your TypePad account when you are not posting and log in when you are ready to post or comment.

Again, this issue is not widespread, but we want to be extra cautious and provide some suggestions to help you. We know writing posts is the most important experience for your blog.

Thanks to everyone who have provided feedback to help us troubleshoot the issue.

If you have any questions, please open a ticket and ask our TypePad One team.

This week's Update - Themes, Fixes, and the New TypePad

We've been really busy the past few weeks, so here's a wrap-up of some of the work we've done, plus an update on yesterday's release.

Question of the Day is now in TypePad! One of your favorite features from our sister service, Vox, is now on your TypePad dashboard. You can post from the QotD module in TypePad, straight to your blog. If you haven't tried it yet, give it a shot - and we want your input to make this a feature you love in TypePad, too – so let us know what you think would make it even better.

We had a slew of great new themes for your blog from our friends in the Toyko office.Thanks to everyone for your feedback on those, like widening the main column layout.

We announced the opening of our small business center, which can help your business get a professional, effective web presence built while still being mindful of cost.

Fixes and features for Guest authors:

• guest author billing should be sorted out now - there was a temporary bug asking guest authors for credit card information. This is fixed now.
• Loads and loads of admin flow fixes that our Pro, Premium and Business Class bloggers have been asking for forever. This may have changed the way some guest authors schedule draft posts, so we're working on a way to more easily manage and publish draft posts.
  

Fixes and features for TypePad Connect and people previewing the new TypePad:

• If you're previewing the new design, you can now edit comments! Thanks to everyone on our Get Satisfaction forums who let us know this was important.
  
• The number of comments shown at the bottom of each post now will tally with the actual number of comments.
• Editing a comment no longer shows the email address of the commenter.
  
• Managing comments in the new TypePad is easier now - thanks to your feedback, we're working on how the flow works - for instance, if I'm on page 2 of comments, and delete one, now, I stay on page 2, rather than being taken back to page 1.
• "View comment" opens in a new window.
• along with a ton of other comment moderation improvements.
  

We fixed a lot of individual customers' issues, too. If you still need help, just let us know by opening up a trouble ticket with our support team.

What we're really excited about is getting things ready around here for more people being able to preview the new TypePad. There's more to come soon!

Maintenance Friday, September 19 @ 10pm PDT

On Friday, September 19, 2008, the TypePad application and TypePad blogs will be taken offline for scheduled maintenance from 10 pm PDT to 11 pm PDT (0600 to 0700 UTC on September 20).

As always, we'll keep status.sixapart.com up to date with the latest information, so bookmark that site if you're interested in following along. Thanks for your patience as we continue to invest in making TypePad bigger, faster and stronger!

Maintenance Saturday, January 26 @ 10pm PST

On Saturday, January 26, 2008, the TypePad application and TypePad blogs will be taken offline for scheduled maintenance from 10 pm PST to 11 pm PST (0600 to 0700 UTC on January 27).

As always, we'll be keeping status.sixapart.com up to date with the latest information, so bookmark that site if you're interested in following along. Thanks for your patience as we continue to invest in making TypePad bigger, faster and stronger!

Maintenance Friday, December 14, at 10 pm PST

Friday, December 14, from 10 pm to 11 pm PST (that's 05:00 to 06:00 UTC on December 15) we'll be performing routine maintenance on TypePad.

During this time, access to the TypePad application, TypePad blogs and the TypeKey authentication service may be impacted.

As always, we'll be keeping status.sixapart.com up to date with the latest information, so bookmark that site if you're interested in following along. Thanks for your patience as we continue to invest in making TypePad bigger, faster and stronger!

Maintenance Friday, November 30, at 10 pm PST

Friday, November 30, from 10 pm PST to midnight (that's 05:00 to 07:00 UTC on December 1) we'll be performing routine maintenance on TypePad.

During this time, access to the TypePad application, TypePad blogs and the TypeKey authentication service may be impacted.

As always, we'll be keeping status.sixapart.com up to date with the latest information, so bookmark that site if you're interested in following along. Thanks for your patience as we continue to invest in making TypePad bigger, faster and stronger!

Maintenance Friday, October 26th at 10pm PDT

Friday evening, October 26th, from 10pm PDT until midnight, (that's 05:00 am to 07:00 am UTC on October 27th), we'll be performing routine maintenance on TypePad.  During this time, access to the TypePad application, TypePad blogs and the TypeKey authentication service may be impacted.

As always, we'll be keeping status.sixapart.com up to date with the latest information, so bookmark that site if you're interested in following along.  Thanks for your patience as we continue to invest in making TypePad bigger, faster and stronger!

Maintenance Friday, September 7th @ 10pm PDT

Next Friday evening, September 7^th, starting at 10pm PST (that's 05:00 am UTC on September 8^th), we'll be taking TypePad offline for approximately two hours to perform routine maintenance.

During this time blogs will be available for reading, but you won't be able to log in to TypePad to manage or post to your blog, and readers won't be able to leave comments or send TrackBacks.

As always, we'll be keeping status.sixapart.com up to date with the latest information, so bookmark that site if you're interested in following along.  Thanks for your patience as we continue to invest in making TypePad bigger, faster and stronger!

Maintenance this Friday Night / Saturday Morning

Update: The maintenance is completed and TypePad is back up. Thanks for your patience!

This Friday evening, August 17th, starting at 11 pm PST (that's 06:00 am UTC on August 18th), we'll be taking TypePad offline for approximately three hours to perform routine maintenance.

During this time blogs will be available for reading, but you won't be able to log in to TypePad to manage or post to your blog, and readers won't be able to leave comments or send TrackBacks.

As always, we'll be keeping status.sixapart.com up to date with the latest information, so bookmark that site if you're interested in following along.  Thanks for your patience as we continue to invest in making TypePad bigger, faster and stronger!

Maintenance this Friday Night / Saturday Morning

This Friday evening, June 29th, starting at 11:59 pm PST (that's 06:49 am UTC on June 30th), we'll be taking TypePad offline for approximately two hours to perform routine maintenance. During this time, the TypePad service, all TypePad blogs and the TypeKey authentication service will be unavailable. 

As always, we'll be keeping status.sixapart.com up to date with the latest information, so bookmark that site if you're interested in following along.  Thanks for your patience as we continue to invest in making TypePad bigger, faster and stronger!