Spam service update
Happy Holidays from the TypePad Team

Spam update: We messed up, but we’re back on track

We’re sorry. We messed up, the anti spam system got way too aggressive, and we were trying to dial it back in small increments instead of what we eventually did, which was flipping all the way back to a setting that we know works for most people.

The truth is, making a system that learns from spam over time is tricky. we've been seeing a lot of success overall, but that doesn't make up for the fact that the overzealous spam filter has been interrupting your conversations over the last day or two. Put simply: We're sorry, and we think we've got it fixed now.

Just as importantly, we're putting in place some processes to make sure that if the anti-spam system tries to get too aggressive again, we can dial it back more quickly. Please do let us know how we're doing, and get in touch using the help ticket system if you need any assistance.

Sincerely –
The TypePad Team

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