Spam update: We messed up, but we’re back on track
December 20, 2007
We’re sorry. We messed up, the anti spam system got way too aggressive, and we were trying to dial it back in small increments instead of what we eventually did, which was flipping all the way back to a setting that we know works for most people.
The truth is, making a system that learns from spam over time is tricky. we've been seeing a lot of success overall, but that doesn't make up for the fact that the overzealous spam filter has been interrupting your conversations over the last day or two. Put simply: We're sorry, and we think we've got it fixed now.
Just as importantly, we're putting in place some processes to make sure that if the anti-spam system tries to get too aggressive again, we can dial it back more quickly. Please do let us know how we're doing, and get in touch using the help ticket system if you need any assistance.
The TypePad Team
THe idea of an anti spam system is very nice, but some blog owners, such as myself, simply don't need it, at least not at this time.
TypePad blog owners should be given an option to turn off the anti spam system for their blogs if they wish to not use it.
Posted by: davidinnv | December 20, 2007 at 11:34 PM
How refreshing!! It's sadly unusual to see a company say "we messed up, we're sorry" rather than try to explain the whole thing away.
Thank you so much for owning the problem and working to solve it!
Posted by: Jim Smith II | December 24, 2007 at 01:10 PM
Am I the only TypePad customer who is starting to lose readers/subscribers because they are upset that the most benign of comments are being intercepted as spam?
Posted by: davidinnv | January 01, 2008 at 07:06 PM
I've been reading Scoble and Israel's book, "Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers" and this is exactly what the authors emphasize about successful, responsible blogging. Your willingness to admit a mistake and stating clearly what's being done to resolve the issue is yet one more reason why I love TypePad and the people behind it!
Posted by: Michael Willits | January 12, 2008 at 04:04 AM