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February 2011

Posts from January 2011

The GM's Corner

Hello fellow TypePadders! I am thrilled to be writing this letter to you from The Corner Office (ahem) as the General Manager of TypePad. As a longtime TypePad blogger and newly minted champion for this vast and sprawling community, my biggest and most urgent priority is you — the TypePad user.

Over the past few weeks I've heard from many of you about your fears, hopes and dreams. (Oh, and a little bit about how we can improve TypePad ;) I want to ensure assure you that the interests of the TypePad community are first and foremost in my thoughts and will drive the next generation of the TypePad application. We'll be reaching out to the community frequently to get your thoughts as we move forward in 2011.

The TypePad team, with the full backing of SAY Media, is committed to supporting the TypePad community with technology and services to help you blog better — better content creation and management tools, more support to build your brand and audience and opportunities to generate income from your work. As such, I'm going to post here at Everything Typepad as frequently as possible to give you insight into our thinking and to get your feedback. I look forward to hearing more from you about what you want to see and hear from us in the weeks, months and years to come, so please keep an eye out for "GM's Corner" posts. Together we can make TypePad better.


Is Your Dashboard or Blog Loading Without A Design?

Recently it has come to our attention that users accessing TypePad via a network using the SonicWall firewall have been unable to see their Dashboard or blog. Instead of the expected display, they see a list of links against a white background. This is due to a recent change or update in the SonicWall software that blocks TypePad from being 100% accessible.

The solution to this issue is an easy one! To correct the problem, you or your IT team will need to add, or *, to the Allowed list. If you experience the behavior mentioned above, but do not use SonicWall, the action should remain the same for your preferred firewall software. You can learn more about resolving problems with TypePad not loading by reading our article on the topic.

If this does not work for you, or you continue to experience the above behavior after you allow TypePad, please open a help ticket. We will work with you, one on one, through the ticketing system to resolve the issue. (Note: the link provided takes you directly to the New Ticket screen, so even if you have trouble with the display, you'll still be able to submit a ticket.)

UPDATE on January 28, 2011: If you recently made changes to your Domain Mapping settings and only your blog is not displaying correctly, you are likely encountering a different issue related to Domain Mapping and not your firewall settings. We have information on how to resolve a Domain Mapping problem in the Knowledge Base.

Introducing Jeff Reine, Our New GM of TypePad

JHeadshot1Today we are pleased to announce the latest addition to the SAY Media team: Jeff Reine, General Manager of TypePad.

As GM of TypePad, Jeff is responsible for guiding the business and product strategy of theTypePad platform. His first priorities include bringing to market the next generation of the TypePad application and furthering investment in its fundamental capabilities to optimize the user experience of the valued TypePad community.

Jeff is returning to SAY Media as GM of TypePad, having previously worked at the company’s predecessor, VideoEgg, as Director of Business Development. Jeff has more than a decade of leadership experience in the digital and social media space and has held management positions at leading technology companies including Skype, PayPal and imeem. As a longtime TypePad user and fan of the platform, Jeff, with support from the SAY team, will ensure the interests of the TypePad community of publishers are at the forefront of every business decision. 

SAY Media content and ad platforms are central to the development of a modern media company and TypePad is an important part of that evolution. We’re committed to supporting the TypePad ecosystem with technology and services – whether through the formation of better content creation and management tools, or support building audience and making money. That's why we’re thrilled to have Jeff back in fold. Stay tuned for more on our plans for TypePad and its bright future. 


Winners of the "Tis the Season" Giveaway!

It's that time! Time to draw for the winner of our "Tis the Season to Give (and win)" giveaway. We found only one problem with drawing for a single winner--there were too many great stories to choose only one!

Because of this, we have decided to select three winners to receive one free year of the Pro-Unlimited plan. Not just that, we have also decided to randomly draw five winners to receive six months free of the Pro-Unlimited plan.

The winners are as follows...

One free year of the Pro-Unlimited plan goes to:
The Hot Toddies

Six months of the Pro-Unlimited plan goes to:
Big Brothers Big Sisters of Middle Tennessee
Albany Mommy

We'll be contacting the winners over the next few days!

Thank you to everyone who entered and shared their stories. This was such a heartwarming experience and we thoroughly enjoyed learning more about what inspires you to do more. We hope you enjoyed reading others' tales of giving, and have learned of organizations or causes you didn't already know about!