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Posts from December 2012

Featured Blog: Clean

NAME: Rachel Jepson Wolf
BLOG: Clean
TYPEPAD MEMBER SINCE: 2008
WHY YOU'LL LOVE IT: Rachel Jepson Wolf is a mother, small business owner, and and full time crafty type, and she writes about it all on her blog, Clean. A mix of personal and professional, Rachel muses about essential oils and the nuances of the latest lather, and shares thoughts on unschooling, peaceful parenting, and jam making. Tune in!

Clean

FOLLOW: Typepad | Twitter


Typepad Responds: Help Ticket Response Time

Typepad Responds

Question

How quickly will my question be answered?


Answer Typepad Pro members receive support via the help ticket system, and all questions are answered 7 days a week, including holidays. Response times do vary depending on the number of incidents in the queue and the time of day the ticket was submitted. We strive to answer all tickets within 24 hours. In most cases, you will receive a response to your ticket in 8-12 hours if not much sooner. All tickets will be answered!

Even if you don't have a Pro account, you can contact the support team with any questions in the forum or using the contact form. You can use the contact form if you are unable to access your Typepad account.

The forum is a great way to reach out to other members of the Typepad community to get answers to your questions. You can also help out your fellow bloggers and share your tips in the forum!

If you have an urgent issue, we will try to answer your questions as quickly as possible. Keep in mind not all questions are considered urgent. We prioritize inquiries based on the impact of the problem. We consider an issue urgent when you report your site being unavailable, you are unable to access Typepad, or you are not able to use the Typepad application. Help us help you by using the subject line of your ticket or email to briefly explain your issue. Then, we can prioritize your request based on the subject and respond quicker. A helpful ticket subject is "Mapped domain and lost blog design" or "There is no toolbar when writing post." A less useful ticket subject is nondescript, like "HELP! Not working!"

If you are interested in faster support, the Premium plan includes priority support in addition to all the features available with the Unlimited plan. Priority support will move any help tickets you submit to the front of queue, and you'll receive a response in 4-6 hours if not sooner during normal business hours. You can upgrade your account to Premium anytime.

Do you have any other questions about Typepad support? Let us know in the forum.


Typepad Master Class: Styling Headers in Posts

Welcome to the Typepad Master Class! If you've ever wanted to delve into more advanced trickery with your blog's design, the Master Class is for you. Topics covered in this series are for the adventurous or advanced blogger, so an intermediate to advanced level of knowledge of HTML and CSS will come in handy. Additionally, these guides will often require Custom CSS or Advanced Templates, so a Pro Unlimited account is necessary to access those areas and achieve the look and effects we cover. Interested in upgrading? Just head over to the Account link in your Dashboard and click on Billing Info to get started.

An often overlooked tool when composing posts is the Headers formatting for your text. The Typepad compose editor offers six header options, the default styles being a difference in size and, depending on theme, weight. This Master Class post will cover how to further style the headers so that you can begin to use them (and use them for Good...or Evil, I guess).

Headers-set1   Headers-set1

This is relatively simple to get started, since we've already provided half the information in our Knowledge Base or previous Everything Typepad articles.

Continue reading "Typepad Master Class: Styling Headers in Posts" »