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FAQ: Troubleshooting

You have questions? We have answers!

As a Typepad subscriber, if you've ever had a question about blogging, chances are you've either perused our handy Knowledge Base, browsed the archives here at Everything Typepad, or opened a Help Ticket in your Dashboard. Our Community and Support team receives many of these every day, and in this special series, we'll be answering some of our best, most Frequently Asked Questions.

What kind of things might I need to troubleshoot on Typepad?

Typepad runs smoothly most of the time, but every now and then, you might run into an issue.  This could be something like you're not able to login to your account or maybe your blog's design has gone missing.

What should I do if I have a problem?

First off - don't panic! While there may be a problem right now, most issues can be resolved quickly and easily; plus the Typepad Support Team is here to help! You can send us a Tweet at @typepad or submit a help ticket and we'll get you straightened out.

If you want to try and fix the problem on your own, there are a few things you can do.

What if I can't login?

If you can't login, the most important thing to remember is that usernames (available on Typepad accounts created earlier than 2008), e-mail addresses, and passwords are case-sensitive.  You can also reset your password.

If you're still having problems, reach out to us and we can help.

Where did my blog's design go?

If your blog's design is missing and displaying with a white background, it's most likely a domain mapping issue.  You'll want to deactivate domain mapping temporarily at Account > Domain Mapping and check your settings at your domain registrar.  The Typepad Support Team can also do this for you if you open a help ticket.

What if my blog has a display issue?

You may notice an issue on your blog where all of your text appears bold or the sidebar is displaying in the wrong area.  This is usually caused by open or incorrect tags or copying and pasting from another application, like Microsoft Word.

What if I can't resolve the issue on my own?

Each member of the Typepad Support Team has had years of service working on Typepad and is well equipped to get you sorted out.  Simply reach out to us using one of the aforementioned methods and we'll get your blog on the right path!


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