Your support team is only ever a click or two away, and we take pride in being able to say that we offer support every day of the year. We all reside in different areas of the U.S., allowing us to make ourselves available across multiple time zones for all users. You can find us on social media, not just via the Help tab in your account, and we're available via email as well. It's important to us that you can reach us easily and quickly, so we do our best to respond to every single contact so that you feel heard and helped.
Here's a rundown of where and how to contact us:
Make sure you follow @typepad on Twitter so you can keep track of when we release new features, make platform status updates, and share our blog posts with tips and tricks for your own blog.
We're available on Facebook as well, and invite you to Like the Typepad page to keep up to date with the blog, help topics, and more. We recommend clicking the drop down option for the Like button on the page and setting it so you see Typepad posts first. This will help you to see any important information at the top of your news feed when it becomes available.
- Everything Typepad
We like writing the blog posts for you, but we enjoy interacting with you in the comments even more. Leaving a comment is a great way to reach out to us about a specific topic we're discussing.
On the rare occasion that Typepad is, or appears to be, down, or when you can only describe an issue by way of a screenshot that needs to be attached to your message, an email can be the best method of contact. You can always reach us by sending that email to support(at)typepad.com.
- Support Help Desk
We want you to contact us when you're stumped or curious. Helping you find the tool or information you're looking for, or working out how to help you with a specific idea you have, is what we enjoy doing. We don't want you to feel it's difficult or intimidating to reach out for the help you need, which is why we've made it easy to open a help ticket to reach out to us. Simply click the Help link at the top of your account dashboard, then on the "New Ticket" link that appears on the Help screen. Tell us a bit about what you need help with, and we'll get back to you as soon as we can. That's it!
Short of a direct telepathic line, the above methods are the best way to keep track of what's happening here at Typepad, as well as reaching out to us for help you may need. Is there another method of contact you think would be of help? Have a favorite "I needed help and Typepad came through for me when..." story? Share it with us in the comments below! We eat that stuff up.