Concerning recent Typepad issues

Over the past few weeks, Typepad has experienced a number of complications that have compromised the level of service that we know you have come to expect. This started occurring as we prepared to move to a new data center. The migration was completed on Sunday, and Typepad is now in its new home. However, following the migration, we encountered a number of unexpected problems that took some time to address. We have had our team working around the clock to get service restored. Thankfully, we are seeing progress. Now that we are able to deliver consistent service, we will use the new resources to address any lingering issues that may be occurring.

You should be noticing improvement with the loading of blogs and display of images, in addition to faster navigation as you work within the Typepad application.

A few of the lingering problems that we are still working to address are incorrect times in the referrers list in Statistics and 503 errors when attempting to download an export file. We also want to see quicker load times within the application.

We are continuing to investigate to determine what happened, and we will learn from this episode. When we have more detailed information to provide to the Typepad community, we will share it with you.

Comments

[Account Deleted]

Why can I not get the SUBSCRIBE link to work on the navigation menu on my blog? Please fix the issue.

Thank you.

[SmilynStef]

I have received no response to my tickets for over 24 hours - please help those of us whose service has not been restored.

[MACUA DE MOÇAMBIQUE]

Please
I can not insert images.
Can you see?
Regards
Fernando Gil

[SmilynStef]

Every time I e-mail support at typepad dot com, the e-mails say they are unable to be delivered?

[Karla Nathan]

This is the message I get when trying to add photos. MogileFS::NewHTTPFile: unable to open socket to storage node (tried: 10.22.31.53:7500): No route to host

[Valeria Maltoni]

I need to export my blog from this platform BUT the "download" function has been disabled by Typepad.

>>> Please advise on providing a manual export/download.

All my emails to [email protected] were returned or delayed -- I have screen shots and am willing to post in all social media channels as proof of contact for the past two weeks.

Thank you.

[ava]

what improvements, sorry? you have been able to recover the old photos but since 28 October I can't create new posts with photos, practically it is not possible to make a decent post, also you do not deign to reply to tickets, you will also be proud of your improvements but the customers do not seem at all satisfied...

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