How do startups make customer service scale into awesomeness?

11/04/2009

How do startups make customer service scale into awesomeness?

In 1901 a Swedish immigrant to America called Johan Nordstrom founded the Nordstrom department store. In 1975, by now a national chain, a Nordstrom customer walked into one of their stores to return a set of tyres he’d bought. The salesperson gladly took back the set of car tyres and gave the customer a refund. Nothing weird about that, right? Except Nordstrom has never sold tyres.

via eu.techcrunch.com

Nov 4, 2009 5:08:00 PM | Community, Reblog, Social Media, Tips and Tricks

The comments to this entry are closed.

The blogosphere isn’t dead, just different. There has been much kvetching and flapping of lips to the fact that Blogging has become a dead art. I’ve said it before, and i’ll say it again. It’s not dead, and it’s not going anywhere. via justinflood.com

Who are your best customers? If you're seeking word of mouth, you should know who your best customers are . . . by name. via blogs.forrester.com

The Typepad Team

The Typepad Team provides support and develops new features based on suggestions from the Typepad community. You can find tips in the Knowledge Base and in the Everything Typepad blog where the Team shares their knowledge for how to best use the platform.

638 Following

2,935,060 Followers