The First Question of Business

01/19/2010

The First Question of Business

This is why we should start with the first question: Who are our customers? Only then can we use the technology as an accelerator (Collins, Good to Great) to benefit both our customers and our business. The tools have changed, but the focus is still the same and it, too, involves a question. This one is directed to our customers and is as timeless as business itself:

How May I Serve You?

via patrickmcgowan.typepad.com

We had a chance to meet Patrick over the phone today at TypePad Tuesdays.

Check out his blog and follow the conversation.

Jan 19, 2010 3:39:44 PM

1 Comment Comment feed

The typepad team should follow me.

Posted by: Destiny | 01/23/2010 at 12:45 PM

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August First: A Great Start Up Story August First.... the name. Phil and Jodi wanted a name for their bakery that resonated warmth. While keeping their eyes and minds open, they came upon a poem by the Vermont poet Hayden Carruth, entitled "August First." They loved the poem, and thought its title would make a great name for the bakery. They thought about August First in Vermont, and how it's when summer finally arrives, and the lake is truly warm. via augustfirst.typepad.com It's a long road trip from California, but the story behind this bakery made me want to hop in the car and go break some...

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